Find answers to the most common questions about Event Bridge. Can't find what you're looking for? Contact our support team.
Click the "Sign In / Up" button and choose "Don't have an account? Sign Up". You can register using your email address or google account, ensure to specify whether you are a customer or merchant, if you are a merchant then head over to The Merchant portal
Event Bridge is free for attendees. Event organizers pay a small service fee depending on ticket sales and extra services requested like marketing.
You can create any type of event - conferences, concerts, workshops, parties, sports events, virtual events, and more all from the palm of your hands.
Browse events, select the event you would like to attend, choose your tickets, and complete the checkout process with your payment information and your tickets should be delivered to you in an instant.
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay all made possible by our amazing partners at Paystack and Ozow.
You can browse events without an account, but you need to create one to purchase tickets for security and ticket management purposes.
Tickets are delivered electronically to your email and stored in your Event Bridge account. You can access them at any time via our Android mobile app or website.
Creating an event is free. Your fee structure will depend on volume of sales and any extra services requested by you.
| Fee Type | Cost |
|---|---|
| Complimentary Ticket | R5 per ticket |
| Payout Fee | R5 once off |
| Payment Gateway | 2.9% fee plus ZAR 1 |
| Ticket Fee | 5% per ticket |
| VAT | 15% |
Payments are typically processed on the after your event concludes, minus our service fee ( booking R + payment gate R per transaction + payout R once off fee + statement R once off fee, VAT % )
Yes, you can edit event details, but major changes (date, venue, price) may require attendee notification and consent.
You can choose any of our checkin packages and we will handle everything or you can use our Event Bridge Merchant™ mobile app to scan QR codes on tickets.
Try refreshing the page … If problems persist, contact our support team on .
Yes! Event Bridge works on all mobile browsers, and we also have a dedicated mobile app available for Android.
Check your email for the confirmation, log into your account and go to "My Tickets", or check our mobile app.
Refund policies are set by individual event organizers. Check the event page for specific refund terms.
If an event is cancelled, all attendees automatically receive full refunds within 5-10 business days.
Yes, however you would need to use our official resale site for reselling tickets purchased on Event Bridge.
Yes, we use industry-standard SSL encryption and partner with trusted payment processors, checkout Paystack's simulation of how their systems work to protect your financial information.
Use the "Report" button on the event page or contact our support team immediately.
If you couldn't find the answer you're looking for, our support team is here to help.