Privacy Policy

Last Updated: 29 November 2025

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an account or profile
• Purchase tickets or register for events
• Contact our customer support
• Subscribe to our newsletters or marketing communications
• Participate in surveys, contests, or promotions
• Leave reviews or feedback

This may include:

• Personal identifiers (name, email, phone number, address)
• Payment information (credit card details, billing address)
• Demographic information (age, gender, interests)
• Event preferences and attendance history
• Communication preferences

1.2 Information We Collect Automatically

When you use our services, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (general geographic location based on IP address)
• Cookies and similar tracking technologies
• Analytics data about your interactions with our platform

1.3 Information from Third Parties

We may receive information from:

• Social media platforms when you connect your accounts
• Event organisers and venues
• Payment processors and financial institutions
• Marketing partners and advertising networks
• Data analytics providers

2. How We Use Your Information

We use your information to:

2.1 Provide and Improve Our Services

• Process ticket purchases and event registrations
• Facilitate event check-ins and access
• Send booking confirmations and event updates
• Provide customer support and resolve issues
• Improve platform functionality and user experience
• Develop new features and services

2.2 Marketing and Communications

• Send promotional emails about events and special offers
• Personalize event recommendations
• Display targeted advertisements
• Conduct market research and surveys
• Send newsletters and platform updates

2.3 Legal and Security Purposes

• Prevent fraud and unauthorized access
• Comply with legal obligations and regulations
• Protect our rights and those of our users
• Enforce our terms of service
• Investigate suspicious activities

3. Information Sharing and Disclosure

We may share your information with:

3.1 Event Organisers and Venues

When you purchase tickets, we share necessary information with event organisers and venues, including your name, contact details, and ticket information for event management purposes.

3.2 Service Providers

We work with trusted third-party service providers who assist us with:

• Payment processing and fraud prevention
• Email marketing and communication services
• Analytics and data processing
• Customer support and chat services
• Security monitoring and data protection

3.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, subpoenas, or court orders
• Respond to government requests
• Protect against fraud or illegal activities
• Safeguard the security of our platform and users

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to appropriate confidentiality protections.

4. Data Security

We implement comprehensive security measures to protect your information:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Employee training on data protection practices
• Incident response procedures for security breaches

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

5.1 Access and Portability

• Request a copy of your personal information
• Download your data in a portable format
• Review how your information is being used

5.2 Correction and Updates

• Update your account information and preferences
• Correct inaccurate or outdated information
• Modify your communication preferences

5.3 Deletion

• Request deletion of your account and personal information
• Note: Some information may be retained for legal or business purposes

5.4 Marketing Opt-Out

• Unsubscribe from marketing emails using the link provided
• Adjust your communication preferences in your account settings
• Opt out of targeted advertising

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and login information
• Analyze website traffic and user behavior
• Personalize your experience and content
• Display relevant advertisements
• Improve our services and platform performance

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect your ability to use some features of our platform.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place when transferring data internationally, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions recognizing equivalent privacy protections
• Certification schemes and codes of conduct

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services and fulfill your requests
• Comply with legal obligations and regulations
• Resolve disputes and enforce agreements
• Maintain business records and analytics

When information is no longer needed, we securely delete or anonymize it according to our data retention schedule.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

• Notify you via email or platform notifications
• Post the updated policy on our website
• Update the "Last Modified" date at the top of this policy

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.